To leverage 21st
century technology, use IT as an
essential constituent of
The assimilation of technology to perform busi-
ness processes is a critical competitive advantage
of owner-managed business over the Fortune 100.
Business process and
information technology are not separate activities.
be the way that
“With IT, size is a barrier to
entry. To achieve a significant result, a
large organization must make a huge investment.
At owner-managed business scale, a technology
investment is far cheaper and a significant impact
is quite likely immediately upon adoption.”
Tactically, this service is implemented in
conjunction with an Information
Tech-nology Management agreement.
Periodic reviews with the owner-manager establish a
prioritized list of "Pain/Gain" opportunities. At each
review, the top organizational difficulty and the best
organizational opportunity are identified. For each,
one IT initiative with high and measurable Return on
Investment (ROI) is identified and implemented. And
the process is repeated.
The cumulative effect of these initiatives is
to reliably enhance staff and organ-izational competency and
to increase the technological leverage of the business
processes. The measured pace ensures that staff are
not overwhelmed with technology, but actually assimilate IT
into daily practices. This encourages use, maximizing
realized ROI. Note this is a "top down" approach,
often coupled with "bottom up" initiatives flowing from
Business Process Formation